TBH, I can't say I agree. Sure, Disney will come out and condemn the hate-bombing of its minority actors. Once enough people and media complain about it. Because "what way is the wind blowing" is what Disney's all about, when all is said and done.
The fans want more diversity and representation? Okay, we'll just throw in some minority actress into the show, with no consideration for backstory or context. The fans are now complaining that we're too "woke" now? Simple, we'll just make her an unsympathetic bad guy. She's supposed to be the villain, but we'll do nothing to make her actually menacing.
Oh, wait, the fans are angry now? We'll just throw in a few expanded universe references, so that they can say, "I remember that from my childhood! Cool!" Did our last Star Wars show bomb, because we have no idea what it is SW fans really like and just stuffed it with familiar tropes, a few semi clever easter eggs and throw away characters no one wanted or was interested in? Well, we have just the thing for that! A rematch lightsaber duel between Darth Vader and Obi Wan Kenobi! Remember how cool that was! We at Disney listen to the fans, and what they like the most about Star Wars is Jedi vs Sith lightsaber action! The fans will get to relive that, all over again! And with their favorite old characters too! How lucky of them!
As for how we'll make it work story wise? Well, we won't think about that because we're Disney. Instead, we'll just graft it on to the end of an hour long show packed with popular tropes and clichés.
Wasn't Arya Stark popular in Game of Thrones? Well now's our chance to reconceptualize Princess Leia as a spunky tomboy who can't be a proper young lady in a noble household. See! Two popular pop-culture heroines rolled into one! Aren't we just so clever over here at Disney? But the fans start throwing words like "Mary Sue" around? Well, we'll just have her make a terrible mistake, whether it would actually be in character or not.
And on and on it goes. There's nothing Disney can't make knock off versions of, including their own intellectual properties. And because we're Disney, we can get away with it because our real target demographic is boomer moms who get nostalgic for how they felt as kids every Sunday night whenever "When you wish upon a star" played over their t.v sets. So there isn't a home in the land without a Disney+ subscription. And Disney execs learned that milking tropes for nostalgia is a pretty damn good business model, so you don't really need a lot else.
Is it any wonder that they haven't produced anything truly remarkable and visonary? Like I said previously, some SW fans are fickle and kinda dumb sometimes and get worked up about pointless stuff. But there is something to their widespread frustration as well. Because the Mouse House really is the Grim Reaper of popular franchises. Consistently neglecting the heart and soul of beloved I.Ps in favor of strip mining them of their constituent tropes and stuffing these into paint by numbers formula products that are, with few exceptions, virtually always mediocre and forgettable at best.